Design leadership:
Team mentoring and professional development.
Cross-organisational design strategy and governance.
User-centred design strategy.
Design system development and governance.
Design methodologies:
Accessible and inclusive design principles.
Journey mapping and information architecture.
Prototyping and wireframing.
Evidence-based design approaches.
Technical skills:
Prototyping: HTML/CSS, MDX Markdown.
Content Object Modelling.
Tools:
Design: Figma, Sketch, Axure, Miro, Zeroheight
Analytics: Adobe Analytics, ContentSquare, SessionCam, Monetate.
Project management: Jira, Confluence, Trello.
Research: Remote and in-person usability testing tools.
John Lewis, Which?, Virgin Media, BBC.
2021 - 2024
John Lewis
Experience Design Manager
2018 - 2021
John Lewis
Lead UX Designer
2015 - 2018
John Lewis
Senior User Experience Architect
2012 - 2014
Which? Consumer Association
Senior UX Architect
2011 - 2012
Virgin Media
Information Architect
2007 - 2010
BBC
Information Architect
2016 - 2019
Middlesex University
MSc Cybercrime & Digital Investigation (Distinction)
2004 - 2005
Northumbria University
Advanced Diploma in Records Management (Merit)
1999 - 2002
Loughborough University
BA Library & Information Management (First Class Hons)